The operational upgrade your business needs.

No vague proposals. Just defined work, flat rates and real results.

A woman with long wavy hair smiling, sitting at a table in a cafe. The photo is black and white.

Hi, I’m Vicki. I grew up in Montreal in a family of entrepreneurs. Business isn't something I studied; it's something I learned by doing.

I've grown revenue by 317% in an industry I knew nothing about. Brought $2M+ projects over the finish line on time and on budget. Built a market viability tool that meant going into new markets with assurance. Completely revamped a merchandise division into a streamlined operation. Built e-commerce businesses from scratch. I don't specialize in one thing; I understand how the whole business runs, because that's how I think.

I'll upgrade what's holding you back and help your business run better than I found it.

find me on linkedin

Services

Foundational Systems

CRM, project management, forecasting, the backend of your business, finally working the way it should.

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Client Experience & Content

Everything a client sees and touches, from first inquiry to final follow-up, built to feel like you.

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Got one thing driving you crazy?

Not every problem needs a full project. Sometimes it's just one broken automation, one setting that won't cooperate, one tool that's been quietly annoying you for months. That's what Quick Tech Fix is for: one issue, solved.

Quick Tech Fix | $175

LET's CHAT

  • "I cannot recommend Vicki highly enough. I had been struggling with my CRM systems for months and had tried everything to get them working the way I needed them to—with absolutely no success. Vicki was incredibly calm, attentive, patient, and reassuring throughout the entire process. Most importantly, she got it done. I’m still not entirely sure how, but she did!"

    Amanda Kelman Miller, Real Estate Broker, Forest Hill Real Estate

  • "I had reached a point where I was juggling far too many moving pieces and struggling to keep my focus on the big-picture priorities of my business. Bringing Vicki Florio on board completely shifted that dynamic. I didn’t just receive support, I gained a true partner who made my work smoother and more organized."

    Devon Combs, Founder, Unbridled Retreats

  • "Vicki is determined and focused, a great problem solver and does everything with an extremely positive attitude! Her ability to be creative and think outside the box truly sets her apart from those around her."

    Charlene DeSilva, Real Estate Broker, RE/MAX

  • "Not only did we succeed in our goals, but this experience reset my own beliefs about how productions could be run. I refer to our work on Wild Kratts on an almost daily basis, both for solving immediate problems and as a standard to strive for in the future."

    Simon Paquette, CEO / Creative Director at Reptoid Games Inc.

Don't see exactly what you need?


If it involves operations, systems, or digital client experience, I can help. Custom projects and retainers available.

Booking more than one service? You'll receive 5% off your total.

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